This is the best patient safety read of the year (perhaps ever). Dennis Tribble, CPO of Baxa, introduced this book to a number of us and is passionate about it's principles.
http://www.whyhospitalsshouldfly.com/For a very funny flip side of this check out this hilarious piece. Thanks to Jerry Fahrni for finding this one.
Here is John Nance at an IHI keynote